Returns Policy – ​​Refund

1. Right of Withdrawal

According to the law, you have the right to withdraw from your purchase within 14 calendar days of receipt of the products, without the obligation to provide a reason.

  • The product must be in its original condition, unused, undamaged, and with all labels and packaging.
  • It is necessary to present the receipt or purchase invoice.
  • Exceptions:
    • Wallpapers that have been cut to the customer's dimensions.
    • Used candles.
    • Carpets that have suffered wear and tear from use.

2. Returns due to Defective Product

In the event that you receive a defective product or one that is different from your order, we fully cover the costs of returning and replacing it.

Procedure:

  1. Contact us within 48 hours from receipt.
  2. Send photos that highlight the defect or problem.
  3. The product must be returned in its original packaging.

3. Non-Returnable Products

  • Wallpapers that have been cut to the customer's dimensions or have been installed.
  • Candles that have been lit.
  • Carpets that have been used or washed.
  • Products on special offer, unless they are defective.

4. Return Procedure

  1. Communication: Send us an email at orders@yffes.com or call us at 231 043 0460.
  2. Mission: Pack the product in its original condition and send it to the following address:
    Adrianoupoleos 31, Kalamaria 551 33.
  3. Control: Once we receive the product, we will check it and contact you.

Refund or Replacement:

  • The refund is made within 10 working days.
  • If you prefer a replacement, the new product will be shipped at no additional charge.

5. Return Costs

  • Return costs are borne by the customer, unless it is a defective product or an incorrect order.
  • In case of an error on our part, we fully cover the return costs.

6. Communication

For any questions, please contact us: